Hi @Lilgeorge3432, let me see if I can help out here.
If it is a voice mail you are referring to, I would suggest that you get in contact with your service provider. This due to the fact that there is no Xperia answering machine in the settings on Xperia XA1 Ultra.
I hope that answered your question, please let me know if i have misinterpreted your post in any way!
