Z5 top speaker louder

[JP93]

I just received my Z5 and noticed that my top speaker is about twice as loud as my bottom speaker. It's ruining the 'stereo' effect of the phone, as when listening to media one speaker is overpowering the other.

I'm assuming this could easily be fixed with a software update so I'd appreciate it if someone from Sony can get back to me on this? I just paid £550 for this phone and have a 2 week return period, if there's no guarantee of a fix then I'll be returning it.

[Proday83]

Return it man, that is hardware issue, not software.

[JP93]

So it's definitely a hardware fault? If that's the case then I'll exchange it. Has anyone else with a Z5 got this problem?

[xavinux]

Hi @JP93

Please, check this link that will be useful for you:
/t5/Xperia-Z3/Audio-volume-concerns/m-p/983970#M16212

I'm at disposal for any question.

[JP93]

Hi @xavinux

Thanks for responding, I looked through that thread but sadly it wasn't very helpful and it was regarding a different issue to mine.

On the XDA forum there are other people with the same issue of the top speaker being louder than the bottom one.

Is this a hardware design by sony, a hardware fault or a software issue? What can be done about this?

[xavinux]

Hi @JP93

If you suspect that this could be a hardware issue, I suggest you first contact your Local support:

http://www.sonymobile.com/global-en/support/contact-us/

I´m at disposal for any question.

[Uliwooly]

@JP93

Is this while playing music/videos or notifications?

[JP93]

@uliwooly

This is while playing music/videos/games. With notifications it's not as important but yeah those too.

Also I spoke to a Sony rep on live chat and he said the top one shouldn't be louder so I think it is a hardware fault.

[Uliwooly]

@JP93

the top speaker should not be louder on notifications/ringtone, but that indeed seems like a hardware issue, keep us updated. 

[JP93]

Yeah it's annoying. I'm going to return it, haven't decided if I'll refund or get a replacement yet. If I do get a replacement I'll let you guys know if its any better.