2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[scottryan10]

Hi all,

I have just come off the phone from Sony, and the Android TV's are to get a set of downloads next week, and they will start Monday. So by friday, we should all have working TV's with no issues.

Sony DO know of the problems they have, and i have said for them to collect the TV on Monday ( or to arrange it as they are closed now ??) Then they can supply me a model, same as my other Sony i have, KDL-55W955B which works all ok, and it does not have problems.

He started to mention a goodwill gesture to me...and i said that i have already invested just under 160 in the Anroid model in 3D glasses and 5yr warranty.....So i will want that back..!

He is calling me back on Monday, so i will update you with what is said......

Have a good weekend all....

[alellio01]

I think Sony CRO (uk side) are doing there best, they are also in the same situation as us, waitting for the techies who right the software.

I think its about time they broke into the PS4 storeroom.

[hankmarvin107]

I do know other brands also have issues.  maybe not as much as Sony right now, but after a  few updates it should be stable.  

[nickbaker66]

How do you switch off simulated sound off

[UnoBorg]

Smart tv app voice does work just use voice at bottom left of app

[UnoBorg]

The EPG for satelite is scrambled but oviousely digital areal works fine for guide..If not just use the Android Tv app guide

[UnoBorg]

I use Netflix through Blu-ray player that came free with TV & 5.1 works fine

[Chocohoops]

Hi, if your talking about simulated surround effect, because i only use tv speakers, you can either switch off clear audio+ or turn the setting down under advanced options, both found under sound settings. I usually access this while watching TV from the action menu.

I hope it helps

[nickbaker66]

Thanks a lot mate I'll give that a go

[Chocohoops]

Hey, has anyone seen todays update come through yet?