KD-55XH9505 Orange Light

[krmesse]

Hi there,

I think there may be a bug in the software for my TV. Every so often an orange light turns on just across from the Sony Logo on the TV. I’ve disabled OK Google and there’s no timers set, and the LED for MIC is disabled. The only way to turn the light off is to restart the TV completely. But after a period of time it’ll switch itself on again.

Is this a bug with the software, is my TV listening all the time even when I’ve disabled OK Google?

[Joe_Dohn]

Does this happen on the latest software version?

[krmesse]

I believe so. The software version is PKG6.4774.0616EUA. 

[hickling79]

Hi,

I've also got the KD-55XH9505 and have the same issue. Have tried disabling the same settings as you and have the latest software installed, but the light still randomly comes on. Not the end of the world but it is annoying.

[SmithJ6]

Any fix on this yet? I’ve the same issue, no matter what I look up and change in the setting the light is still on. Frustrating. 

[Thalamus.]

Hi,

I have the same model albeit a different size and my understanding of the orange light you mention are described below..

when the remote button is pressed the led below the Sony logo flashes white..

In my opinion I don’t think it has anything to do with OK Google because I had never activated that option until today. The orange light when OK Google option is set to on and actively listening is directly below the Sony logo, see below..

It seems to me that this small orange light should only glow, if for example a sleep timer is active but again I don’t use those options either..

The light just appeared one day I have exhausted all options that I can think of that could possibly cause the light to illuminate..

I have been informed, by a contact in Sony, that engineers are aware of this issue and are investigating to try and identify the cause but I’m guessing this could also be an Android issue.. 

Hope this helps in some way..

[Thalamus.]

Hi all,

I have just installed an update today which sadly hasn’t fixed the issue, however, there is a workaround that will at least turn the light off..

Workaround:-

Press the mic button on the tv remote and then press the TV button twice..

[Robert226]

This workaround is not working for me! This light imo is very annoying.

[RiKo199]

It works. Thank You

[Thalamus.]

@Robert226 That is unfortunate that the workaround didn’t work for you..

@RiKo199 Excellent, thank you for confirming that the workaround works for you..