Black dots on camera sensor? Same problem as Xperia z

[ispammee]

My 1 week old Xperia m4 aqua dual has a problem on the camera sensor, i never removed the back screen protector, never dropped my phone, i tried to remove it and test if the problem still persist, but yes the problem do persist, i tried submerging the phone to clean the phone, still, can anyone help me?

[ispammee]

http://imgur.com/C21fvyQ

[ispammee]

/t5/Xperia-Z-ZL-ZR/help-black-dot-in-my-camera-view/td-p/312154/page/2

[Hampus · Accepted solution]

Hi,

If you have tried to clean the camera lens without success, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

[ispammee]

Ok but if i took the phone to the service center, how many days will it takes them to fix my phone? Or will they replace it with a new device? and do the Xperia m4 use the same sensor as the Xperia z? Thanks im advance

[Hampus]

Unfortunately, repairs may differ from market to market and are handled at a local level. Therefore, you would do best by raising these questions with your local support team.

Both M4 Aqua and Xpera Z features a 13 megapixel Exmor RS camera, but I'm afraid I do not have any information if they are indentical.

[ispammee]

Ok thanks you any way to contact my local support team?

[Hampus]

Take a look at the following link:
http://support.sonymobile.com/global-en/contactUs/

[ispammee]

Ok last question can i request a refund if this is a device defect? Or get a newer model with paying extra money

[Hampus]

I'm sorry, but I cannot answer that question since it's market dependant and may differ.