Ear Speaker not working after upgrade MM6

[OSIRIS07]

Last weekend I upgraded to Marshmellow with XperiaCompanion. Everything ok so far, except I noticed that the ear speaker does not work anymore. Handsfree works, calling over Bluetooth works.

So I tried some settings.

Then I restarted.

Restarted again in safe mode.

Backed up and repaired with XperiaCompanion. Still no sound.....

Anyone got a solution for this?

Kind regards,

Kelly

[CameronT]

Hi @OSIRIS07,

It may be related to the update, but it could also be coincedental, and may be a physical problem. Either way, if the software repair has not resolved the issue, I recommend you contact your local support team to arrange a repair. 

[elchhome]

I have the same problem after the update. Headphones work, bluetooth works and the second loudspeaker works. But you can't make calls because you can't hear the other side. The diagnose function that plays a sound also doesn't work. Software repair and save mode didn't change anything.

[OSIRIS07]

Called Sony Helpdesk. Sent the phone to repair. Got it back with 5.0 installed...... No update to Marshmellow available so far. They installed 26.1.A.3.111. I am not a happy camper, I can tell you.....

[OSIRIS07]

Would not wait any more. Had 5.1, updated to Marshmellow, sent it to Sony and received an even older 5.0. After some time no updates. Not to 5.1, nor to 6. So I did it my self. And guess what: after a clean install two weaks ago, it is now save to say: everything works well.

Regards,

Kelly

[Ana23]

I have the same problem!!! I received the updaye yesterday with the 26.1.A.3.111 and after that the ear speaker not working!!!! What can I do!!???

[ASWQWQ]

I don't know how it stops

It just I didn't here someone when I cal but when I try to turn to loud speaker I could hear them!

I try it in messenger to jack the earphones in and out and it works

after that it didn't work again pathetic 

how to solve this issue my phone is just 10 months 

[Uliwooly]

@ASWQWQ

This is a user based forum, you can test the device

settings > about phone > diagnostics >test 

or contact your Local support

[phly85]

Hello

I have a Sony M4 Aqua dual.
Since a few days I no longer hear people who call me, I had already had this problem on the same phone that had been changed with the guarantee.
I spoke with a technician who advised me to do a software repair, following this operation my phone still does not work.
For the moment my phone is still under guarantee, so I will change it for the second time (for the same problem), could you find me a solution, I do not want to change phone every six months until 'At the end of my warranty, and at the end of my warranty I would end up with a phone without being able to hear my calls.
I have looked on different forum and no solutions are brought.

Thank you for giving me an answer

[Uliwooly]

@phly85

Since you have experienced this issue with a previous phone and it was a hardware issue, you should contact your Local support regarding this, as this is a user based forum.