MXTP created problems for me.

[thebelgian]

I recently bought me the xperia M4 aqua dual and configured the Myxperia service on the device. After day 3 I restarted the M4.

As the M4 was started up the MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.

When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4 and my hope for a good working security system is all lost. 

Thanks Sony.

[Closertitan45]

Yes,you need to authentic in the safe mode,mine is working with out a problem now

[alvar1985]

sadly did not work for me..

[giorgiomr]

my device is protectes and the webste when i log in my google acount does not find my  device, what should i do?

[CyrilH]

Same issue on my side, except that the phone was not going into protection mode before a few seconds everytime I restarted
it, which gave me Just enough time to go to the reset to factory setting option.... After that i was able to unlock the phone ! But lost all my data... Not a happy customer.

[SonyGiovanni]

I face this problem too. My phone, XPERIA Z4, suddenly protected without reason. Its ask me to authenticate with google account which i registered it at the first. I entered about 20 times but its say incorrect username/password.
Then i call Sony Xperia Care Online which advise me to go to sony service centre which is located 100km from my town.

So i can't use my NEW phone which ALL accounts for working being moved to there!!! for several day and of course, all the excitement about having new phone disappeared instanly!!!

(I face the other problems too before i had this problem, my speaker often dead suddenly then the mic cant work. But its being normal again after i restart the phone. But this MXTP problem is my limit!! I couldn't handle another bugs from this phone anymore!!)

When i came to the service center they said that its the first problem they faced so they advise me to came 2 days again because they have to download the latest software to fix my problem. I also ask bout my speaker and mic phone problem, they said to fix it they have to send my phone to their main branch then they say i have to wait bout a month. So i being phoneless bout a month ??

Honestly its not my first xperia, i had xperia since the first z type and so far i satisfied with that one. But for this one, i desperate. Then i 100% sure this is my last experia or sony product i ever use.

Even in this problem i see theres a few sollution from another costumer (thanks to you guys), we lost several day rights to use our NEW phone, then lost the time and energy to solved this problem that causes not from consumers fault. We dont deserve this.

[Spektra]

I've been having the same problem.

Funny thing is that I deactivated it on Friday.

 Saturday I got a notification that a software update was available. I updated and installed and then Bham!... there it is.I can't unlock it even now. I went to the MyXperia site to erase or reset my phone. Nothing happened still. I';m so frustrated beacuse this phone is 2 weeks old and I had just gotten robbed when I got it. What's the point of Protection that blocks you from unlocking the phone?

[giorgiomr]

Update to my last post : Do you know what the funny thing is? After about a "million" tries i couldnt handle it anymore so i called sony support(i live in Greece by the way), the dude didnt even understand what i was telling him and as usual he send me to a local dealer/service provider. And of cource they coundnt fix it, so they phone me next day to tell me that my 4 week old phone needs to be send to a sony service center 300 km away and IF THEY DECIDE THAT I DIDNT CAUSE THE PROBLEM MAYBE THEY WILL FIX IT!!!!! I tried to explain that i am not the cause of a problem which sony software wizards cant solve but nobody listened...So after all this MAYBE they will fix it, maybe i will have to pay and maybe if its unfixable they will replace it!

[alvar19851]

guys..try some different wifi hotspots  some friends place or anywhere.i cannot say if it will help..my phone finally went throgh the login after 6 days.i tried everything.none of the solution here worked.i went with my phone back to the shop already.took my nr and waited in the queue.then i thought that i try one last time.turned my phone on .connected to the shops wifi network and the authendification went through..phone made a restart and everything was ok..i will never activate this piece of .... ..don´t remember doin´ it in the first place 😕

[EduRuiz]

AniruddhaHar: I updated my M4 Aqua Dual (E2333) last week and, from then, I got the unlock issue.

I tried myself the Repair from PCCompanion, but it didn't work, except that I lost configurations.

I'll try restarting in Safe Mode and, if not, your method, while I wait Sony to get my phone for repairs.

More details: I believe my M4 is in the more complex (and badly) scenario:

1- I updated Xperia SW to latest version (26.1.B.2.102). After restarting from the update, I got the lockdown issue. I did not unlock for any of the two accounts my mobile has registered (which myXperia got by itself, without my instruction, as I was notify by e-mails to both accounts, indicating myXperia was registerd by the two).

2- At this stage, myXperia WebSite alows me to locate the phone, protect it (I'm not sure if I did this), change the PIN (I did it and it worked) and erase the data (I suppose, but I didn't do it from myXperia).

3- At this stage I was also able to do some things with my phone (just for the 20 seconds the lock window takes to appears), even I was able to reach the secure configuration window of myXperia (but just in time to see the 'deactivate' button, just before the lock window appears).

4- Next step was to reset to factory from PC Companion. It worked (phone appears as when I got from the box), but not for the unlock which is still there.

5- I've been trying to access configuration (after covering the minimum of the initial configuration process) and I get surprised as the phone currently indicates myXperia is not active (again, just in time to see the myXperia configuration screen just a second before the unlock window appears).

So, If the issue indicated by AnirudddaHar (incompatibility between desynchronised versions of Google Apps and myXperia), I believe I'm in the worst scenario, as my Google Apps my be old refered to the Xperia SW version and PC Companion reseting will not update Google Apps, so I think I'm in a deadlock with this.

I also have a mobile with two Google Accounts (other possible issue indicated by AdityaVarma) but, as I've gone to Factory Settings, I've lost the configurations and I cannot eliminate the second Google Account from the mobile (as there is none configured).

I've also tryed with safe mode but nothing.

If anyone have any idea, I'll appreciate the help.

Well, I'll we try again with Factory Resetting, but I'm not sure of it. I will also try with G4S solution, but I believe I tried last friday with no results.

Anyway, I've put a request to Sony Service and I have some time while waiting for the courier to get my mobile (I sent the request last friday and today is Tuesday, I hope not to be waiting for so much time  ).

[Joselo2]

My xperia is in protected mode and i dunno the mail account what can i do?

Topic edited by Rickard