MXTP created problems for me.

[thebelgian]

I recently bought me the xperia M4 aqua dual and configured the Myxperia service on the device. After day 3 I restarted the M4.

As the M4 was started up the MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.

When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4 and my hope for a good working security system is all lost. 

Thanks Sony.

[pumps4all]

Just received a lovely new Z4 tablet however it's decided to lock itself awaiting authentication. It's connected to my wifi network however each time I try to  authenticate I receive the message Network connectivity error, please try again later.

 I've check in the myxperia website - my phone and tablet are both shown but unable to locate them.

any ideas welcome 

stuart

[SMW23]

My phone isn't working and it has a similar problem. Im about to upgrade it with the process just said. But I'm really concerned about my data, will it delete all the data and apps?

[ctoroh46]

Hello I did all the steps, it did the update correctly but im still having issues with it.

It still pops up  (Unfortunately, my Xperia Helper has stopped.)

Do you have any other info, thanks a lot.

I got excited when it updated but nothing happened.    so sad!!!!

[J-One]

Also worked for me using Sony Bridge for Mac, thanks so much!!!

[Happy_Sara]

Thank you for your solution and Translating into english.It was Very helpful for me to solve Same issue you mentioned.:smileyhappy::smileyhappy::smileyhappy:

[RonCarlos]

I got the same problem with my Z3+dual after factory reset. So is there any working solution for MXTP except I send it back to my hometown? I feel it's very ignoring because I can't authenticate with my Google account but it works on the myxperia website.

Hope there are solutions and updates for this major issue !!!