My sony xperia M4 is not recongnised by any pc please help!

[kris1059]

i have lost hundreds of very important pictures and need to restore them with the xperia companion but when i use a usb cable to connect phone to pc it will only charge the phone but will not show up on pc.I have tried everything differnet laptops and different usb cables and tryed changing settings on the phone im not sure what else to do  someone please please help me lost some very important photos..:(

[NeoBeum]

@azmanistan join in this thread, you 3 will have a similar process to find if windows is being stupid

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Unknown-USB-Device-Device-descriptor-r...

[Emir1]

Were you able to resolve it with the help from @NeoBeum?

Keep us updated!