No space for software update on M4 Aqua - Help!

[Ruth7]

Please can someone help? I have had a notification that I need to update the phone's software, which I tried to do but have no space. Originally it was over 700 megs that I needed. I uninstalled Facebook, Soundhound, Weather, etc, etc - even all my photos, no games, no music, app cleaner and anti virus. I still need 380 megs - but HOW??? I cannot move built in apps to the SD card - whatever can be moved there was moved there and then uninstalled anyway because it still took up space on the internal memory.

Sob! It's so frustrating! What happens if I don't software update? My phone is literally empty. What is the frigging POINT of this phone if you can't even update the software?? And what is the point of having a smartphone with NO APPS on it?

If anyone can help I'd really appreciate it.

Cheers, Ruth

[Emir1]

Hi @Ruth7,

To me it appears that you have covered most ways to clear data on your device, but there is one more way of freeing up space which I recommend that you try.

Do you happen to have automatic updates enabled for apps? There are many pre-installed apps in your device which you may not use frequently or delete - but they may have their data reduced by uninstalling updates for them. To do so, go to Settings > Apps > Choose the specific app > Uninstall updates. 

In addition, could you try updating using a computer and our Xperia Companion software if you have not done so already? This may help because the update file gets downloaded to your computer as opposed to the phones memory before installing, which in turn allows you to update with less memory being used up.
You may download and install Xperia Companion by using one of the links below:
PC/Windows: http://support.sonymobile.com/global-en/tools/xperia-companion/
Mac: http://support.sonymobile.com/global-en/tools/xperia-companion-mac/

Your phone won't be affected in a negative way should you not update, but I recommend that you always keep up to date on software updates since we always aim to improve our devices with them.

Let me know if that helps!

[_alexdon_]

You can also take a look here:

/t5/Xperia-M4-Aqua/Insufficient-storage-I-have-sufficient-storage/td-p/1089586/page/8

[Keith5001]

You need to clear the memory cache which is under storage internal storage then scroll down to the bottom and select cache. also other memory items are here

[Ruth7]

Hi guys
Thanks for all the advice.
I have uninstalled updates on most of the apps - on some there is no option to uninstall updates.
I have also cleared the data - still no space
I will try the update on my pc tomorrow, but because I have XP, I don't think I can download Xperia Companion (sure I have tried to download it before).
If that doesn't work I will just forget the update and try not to let the notification drive me insane.
Oh - Keith - I have cleared the internal and any other app cache and still no space. There us nothing left to clear.
And if the software update DOES work- will I be able to reinstall the stuff I deleted? Will there be space for my pics, medical, FB, etc? Because if not - what's the point?

[Uliwooly]

Settings > storage > internal storage > how much free internal storage do you have?

also, if you have streaming and/or social media apps such as: spotify, facebook, whatsapp, pandora, you should clear the app data

If you have whatsapp, line, etc such apps store pictures, audio, video in the internal storage.

[Ruth7]

I have 1.20gb - which is what the phone came with I think.
I have no apps like Fb, whatsapp, etc. I deleted EVERYTHING

[Uliwooly]

Settings > Storage > free internal storage

[Ruth7]

There is nothing called FREE internal storage

[Uliwooly]

Settings > storage > internal storage > what do you see?