Phone is not Working? again!

[Sonymanpro]

Phone was working fine yesterday. 

Today it was a bit sluggish, I restarted it. 

Now it loads, but when it's done loading I only see the status bar, (notifications and time) and I can't even swipe down to check them.

Home or back buttons not available, All I see is a black screen with the status bar. And I have pattern unlock, and even that is not loaded, I can turn screen on and off without it.

I can however recive and answer calls. 

I took sim card out, sd card out, restarted, powered off fully and launched in safe mode but no luck.

I'm really disappointed in this phone... But im stuck with it...

Is there a solution?

Factory reset? How do you do this without the menu? (Hold power? near sd card?)

[Uliwooly]

@Sonymanpro

Keep us updated

[Sonymanpro]

So After a very long update and factory reset, It is working again. 

No problems as of yet, however I was unable to save any photos, new contacts, new app data, and some other information from the phone due to the factory reset... 

Wasted about 2-3 hours doing all of this. 

It is working now, Thank you for your help uliwooly!, I appreciate it

However, I am very disappointed and frustrated at Sony with this phone. 

[Uliwooly]

@Sonymanpro

Glad to hear that its working 

[Wen2]

I play a game,but cannot go in to the game,I power off it then it suddenly restart,after that, I wait for a long time,it still does not work.i am so disappointed!

[Uliwooly]

@Wen2

Have you contacted the game developer regarding this issue?