Problem with aux cable!!!!

[Volendrug]

Hi everyone, 

I got a problem with my Xperia M4, if I insert aux cable in the phone the sound will be not expanded from the speakers but from the phone. When I had a S3 this problem was not happened, the songs was normally expanded from the speakers. Somebody can help meee :'(

ps. If there are english errors in the text, don't worry, I'm not english 

[Uliwooly]

@Volendrug

I've seen this before

settings > apps > all > smartconnect > clear data > restart the phone > check again 

[Volendrug]

@uliwooly

No, the problem persist

[Uliwooly]

@Volendrug

Boot on safe mode to narrow down the issue

[Volendrug]

no, again, the problem persist. I tried to use another phone, maybe the cable is damaged but with another phone work and with my xperia no.... 

[Uliwooly]

@Volendrug

Odd, it could be a compatibility issue, get a new aux cable and report back.

[zyxxyz]

does headset work?

[ALDUB · Accepted solution]

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@Volendrug wrote:

no, again, the problem persist. I tried to use another phone, maybe the cable is damaged but with another phone work and with my xperia no.... 

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maybe the cable you are using. i didn't test this yet, but maybe could be the issue:

some "aux-in" only accepts stereo or mono, or both, im not sure. try using the original sony headphones first. also compare it with your aux cable.

on some cases, if the cable is mono, what i did is not to insert the plug all the way. (see second image) that way, the right channel of the mono will sit correctly on the right channel of the stereo-in.

[Volendrug]

@ALDUB

Yeees thats right. I used a 4 pole headphones (samsung stock headphones) and my 3 pole headphones (a TDK headphones), with a 4 pole headphones i got the same problem that i have with my aux cable. I think that I have to change my aux cable.

Thanks to everyone, you were a great help 

[ALDUB]

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@Volendrug wrote:

@@ALDUB

Yeees thats right. I used a 4 pole headphones (samsung stock headphones) and my 3 pole headphones (a TDK headphones), with a 4 pole headphones i got the same problem that i have with my aux cable. I think that I have to change my aux cable.

Thanks to everyone, you were a great help 

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no problem! enjoy the m4!