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Sound coming from charger

SOLVED
Ajith5
Visitor

Sound coming from charger

The sound is coming when the phone battery reaches above 90% or the charger is plugged in but the usb is unconnected. I have another charger of sony that came with Xperia c3 and doesn't sound like this.
I am waiting for the reasons(scientific will be enjoyable)
1 ACCEPTED SOLUTION

Accepted Solutions
Jonas
Master

Hi @Ajith5, I'm sorry to hear that. Slightly_frowning_Face

I'm afraid it sounds like your charger that was included with your Xperia M5 isn't working as it should and you should stop using it immediately.

I would recommend that you get in touch with your Local support team so they can assist you further with having the charger examined at an authorized service centre.

I'm sorry for the inconvenience.

Keep me updated!

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26 REPLIES 26
Ajith5
Visitor

Does it have any link with the battery charging as mine goes from 91 to 100% within seconds
Jonas
Master

Hi @Ajith5, I'm sorry to hear that. Slightly_frowning_Face

I'm afraid it sounds like your charger that was included with your Xperia M5 isn't working as it should and you should stop using it immediately.

I would recommend that you get in touch with your Local support team so they can assist you further with having the charger examined at an authorized service centre.

I'm sorry for the inconvenience.

Keep me updated!

Ajith5
Visitor

I observed that sound is coming from other sony charger(came with c3) too. I di
Ajith5
Visitor

But the sound from my charger is high compared to other chargers. Today i'm going to the service center
Jonas
Master

Hello again!

That's a great idea, they will be able to tell you if there is anything wrong with your charger.

Let me know how it went and have a great Friday and Merry Christmas! Slightly_smiling_Face

Ajith5
Visitor

Thank you and wish you the same, Merry Christmas.

They said they'll replace it. I charged my phone with another Sony charger but with that too, it is going suddenly from 90 to 100%. It is absolutely fault with the phone and I'm experiencing it from the date i purchased the device. Is it a software problem, hardware problem, should i show this too at cervice center or not?
Once again, Merry Christmas ☺☺
Jonas
Master

Hi again!

Glad to hear that they are going to replace it! Slightly_smiling_Face

How long does it take to charge the phone? The information that I have is that it should take 4 hours and 10 minutes.

Try charging your phone while it's turned off and see how long it takes from 0% to 100%.

If you think there may be something wrong with your phones hardware it's always recommended to have a technician at an authorized service centre examining your phone.

Let me know how it goes! Slightly_smiling_Face

Ajith5
Visitor

Sadly it took 3hr 20 min.
I completely used it till it switched off automatically at 0% and then charged and switched on after the battery is 100%. I think I need to show this at cervice center.
Ajith5
Visitor

I gone to service center for checkup of my phone charging issue and they said it is due to marshmallow and nothing is required to do for that.