Proximity sensor issue during call

[Merl]

I'm the owner of XA2 more than week and I noticed one irritating bug - during a call, after approx. first 10-20 seconds my display "awakes" and I always press Speaker button by my cheek and my conversation hear all people around. I know that it's quite common issue for many XA2 owners. Are you going to fix this issue somehow?

Thx.

[mipa_xa]

This. I just bought the phone and was the very first bug I noticed. So annoying.
I contacted the assistance and they said to perform a software repair via companion. I'll let you know if it fixes something.

[Merl]

I'm almost sure in one of two things: 1. assistance is idiot; 2. assistance decided that you are idiot.

Please let me know the result, I really hope that I'm wrong...

[mipa_xa]

Of course it didn't fix anything. Same problem.

[mipa_xa]

Update: contacted again assistance and they said I had to bring the phone to an authorized repair center and that if it would have been a software bug, Sony would have already acknowledged it and released a software fix. Since there is no software fix at the moment, it must be an hardware problem.
I asked what's the way to report a bug and they said that if repair software didn't do anything then there's no way this problem could be fixed.
Of course, I think that all of this is completely false.
Well... I'm disappointed.

[Merl]

I know about some software bugs in Sony's firmware for different models, that are much eisier to fix than this one but are not fixed from summer.

Assistance won't help you unfortunately, people with at least some professional knownledge don't work as assistance. They have few common instructions of what to tell clients and that's all.

The only thing we can do here is just announce and talk about such issues so that this noise really reaches developers.

[Adrian18]

Hi guys,

I have the same bug. It is quite annoying! I already had several software updates but they did not fix the problem. Are there any updates concerning the cause of the problem?

@Sony: Are you guys aware of this problem? Is this a hardware issue?

Adrian

[Jonathan2396]

Im here again and yeah i have the bug! not happens always but yeah its really a problem!

[Fedos]

к сожалению, у меня такая же проблема на XA2 

Unfortunately, I have the same problem on XA2

GT

[Adrian18]

Looks like this forum is not actively maintained by Sony

[davidhozic]

it is, they moved my how to root topic into android development for some reason and deleted my topic on topic moved